Preparing For An IPO, Online Customer Service Platform Zendesk Raises $60M From Redpoint, Goldman Sachs And Others

Online customer service company Zendesk has raised $60 million in new financing led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank, Charles River Ventures, Benchmark Capital and Matrix Partners. We're told the round was $45 million in equity and $15 million in a credit facility. This brings Zendesk's total funding to $86 million. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Zendesk has 20,000 customers and says it delivers customer support to 70 million consumers in 140 countries. Customers include Box, Tumblr, and Yammer.

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